Refund policy
RETURNS & REFUND POLICY
Last Updated: 10/05/2026
At Press Haus, we take pride in the quality of every product we create.
Due to the nature of our products and for hygiene reasons, we do not offer returns, exchanges or refunds for change of mind purchases.
Please read this policy carefully before placing your order.
CHANGE OF MIND
We do not accept returns, exchanges or refunds if you:
• Change your mind
• Select the wrong style, shape or length
• No longer want the product
• Order the incorrect quantity
• Decide the product is not suitable for your personal preference
Please review all product information carefully before completing your purchase.
FAULTY OR DAMAGED ITEMS
We comply with Australian Consumer Law.
If your order arrives damaged, defective or significantly different from the product description, please contact us within 7 days of receiving your order.
To assist with your claim, please provide:
• Your order number
• A description of the issue
• Clear photographs showing the fault or damage
Claims submitted without supporting evidence may not be approved.
If a product is determined to be faulty, we may offer one of the following remedies:
• A replacement product
• Store credit
• A refund
The appropriate remedy will be determined in accordance with Australian Consumer Law.
INCORRECT ITEMS RECEIVED
If you receive an item that differs from what was ordered, please contact us within 7 days of delivery.
Where an error has occurred, Press Haus will arrange an appropriate resolution.
ALLERGIC REACTIONS
Press Haus is not responsible for allergic reactions or sensitivities resulting from the use of our products.
Customers are responsible for reviewing ingredient information before use and discontinuing use immediately if irritation occurs.
USED PRODUCTS
For hygiene reasons, we cannot accept returns of products that have been:
• Opened
• Used
• Worn
• Altered
• Damaged through misuse
LOST OR STOLEN PARCELS
Once an order has been marked as delivered by the shipping carrier, Press Haus is not responsible for lost, stolen or missing parcels.
If you believe your parcel has been lost after delivery, we recommend contacting the shipping provider directly.
RETURN SHIPPING COSTS
Where a return is approved due to a faulty product or our error, Press Haus may cover reasonable return shipping costs.
We do not reimburse shipping costs for change of mind purchases.
PROCESSING REFUNDS
Approved refunds will be processed back to the original payment method used at checkout.
Please allow 5–10 business days for funds to appear in your account once processed.
CONTACT US
For all return and refund enquiries, please contact:
Please include your order number and any relevant photographs when contacting our team.
Press Haus
Luxury shouldn't require an appointment.